In an operational heavy sector, the ocean carriers are burdened by costs. With so many assets to manage, steamship lines are constantly challenged how they can provide excellent customer service while maintaining low expenses.
As the ocean carrier gets bombarded by both the BCO and NVOCC for rate quotes, tracking, and other inquiries (or enquiries for EU, UK), the need for automation is critical for them to differentiate the service component from others.
Conversation Automation is a low hanging fruit for improving customer service with carriers. With instant responses, carriers can separate themselves from the pack. Rate quotes can be returned with our Email Response Bot - within 30 seconds.
In addition, there are so many people processing documents and inputting data from a document into systems. For the top 10 carriers, the ROI of implementing RPA is in the millions (USD).
At RPA Labs:
We provide a full-service solution in robotic process automation to companies that are buried in emails, documents, and inefficient processes.
Our software bots help companies scale without more people by eliminating manual, repetitive tasks, so you can offer a better experience for your customers and workforce.