So what, exactly, is robotic process automation, or “RPA” for short? It’s a form of smart software technology that automates repetitive, manual processes that employees perform every day.
RPA’s artificial intelligence develops an action list through machine learning – watching users conduct the workflow. Within a short period of time, RPA software understands your company’s processes and can interact with your existing transportation technology and applications.
True RPA software will work with any legacy system, meaning you don’t have to spend heavily on new technology to achieve greater automation. RPA bots can bridge the gap between older systems and newer forms of automation along the supply chain.
According to a recent report from the McKinsey Global Institute, an estimated 50 percent of work activities can be automated, representing a tremendous upside for companies that use artificial intelligence. The resulting efficiencies, effectiveness, and quality of service can reduce costs, boost profitability, and free up employees to do more thoughtful, impactful work. Over time, customers will notice that an RPA-driven company is quicker, more innovative, and more responsive to their needs.